Customer Service Processing (SD-SLS-OA) is an online tutorial provided by SAP AG. This SAP SD tutorial is complete, accurate, useful and helpful for SAP System Administrators, Sales and Distribution (SD) developer and SAP technology Consultants for implementing SAP SD module with no risk.
This SAP SD tutorial explains you about customer service processing (SD-SLS-OA) and its functions such as service notification, service orders, service contracts, service quotations, warranties, and repair orders. Moreover with the help of this documentation you will learn SAP Customer Service functionality in other SAP application components such as SAP PM (Plant Maintenance) and SAP Sales and Distribution (SD).
Following are the few topics covered in this SAP SD Customer Service Processing document.
Related SAP SD Material
This SAP SD tutorial explains you about customer service processing (SD-SLS-OA) and its functions such as service notification, service orders, service contracts, service quotations, warranties, and repair orders. Moreover with the help of this documentation you will learn SAP Customer Service functionality in other SAP application components such as SAP PM (Plant Maintenance) and SAP Sales and Distribution (SD).
Following are the few topics covered in this SAP SD Customer Service Processing document.
- Customer Service Processing (SD-SLS-OA)
- Service Contracts
- Service Contract
- Service Contract Type
- Service Contract Profile
- Service Contract Items
- Creation of Master Data for Service Contract Items
- Service Contract Creation
- Creating a Service Contract
- Maintenance of Contract Data
- Contract Validity Period
- Indirect Date Determination for Service Contracts
- Pricing in Service Contracts
- Standard Pricing in Service Contracts
- Price Agreements in Service Contracts
- Creating Price Agreements in a Service Contract
- Billing Service Contract Items
- Resource-Related Billing of Service Contracts
- Using the Accounting Indicator in SD
- Follow-up Action Processing for Service Contracts
- Processing Follow-Up Actions for Service Contracts
- Cancellation Data in Service Contracts
- Canceling a Service Contract
- Service Quotation
- Service Quotation in Sales and Distribution
- Service Quotation in Customer Service
- Creating a Quotation (CS)
- Billing Control in Service Quotations
- Returns and Repairs Processing (CS)
- Repair Order
- Serviceable Material
- Service Product
- Actions for Managing Repairs Processing
- Repair Procedure
- Material Determination in the Repair Order
- Statuses in the Repair Order
- Serial Number Handling in Repairs Processing
- Work lists in Repairs Processing
- Pricing and Billing the Repair Order
- Resource-Related Billing for the Repair Order
- Fixed Rate Billing for the Repair Order
- Creating a Repair Order with a Service Product
- Creating a Repair Order without a Service Product
- Posting Goods Receipt for Serviceable Materials
Related SAP SD Material
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